Refund Policy

Our Commitment to You

At IPTV Toronto, we uphold the standards of our IPTV subscription service. This policy specifies the conditions under which a refund can be processed, fostering a transparent and fair approach for every customer.

Refund Eligibility

You could be entitled to a total or partial refund given these particular situations:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To obtain a refund, kindly follow these steps:

  1. Connect with our support team at Contact page.
  2. Employ the subject line: "Refund Request".
  3. Kindly include your full name, the email associated with your subscription, and the reason for your inquiry.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Assessment from help team.
  • Same day after approval Your refund has been initiated back to your original payment method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds depend on bank/card issuer specifics.

Expect an email update at each phase. Response durations might be delayed during weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be provided in these particular instances:

  • You are not pleased with the list of channels provided.
  • Your internet service is either slow or unreliable for streaming.
  • You have breached our Terms of Service, such as sharing accounts.
  • Issues related to geo-blocking in your country are beyond our ability to control.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Upon approval, refunds are usually handled within 3 business days. Nevertheless, the funds may take about 5 to 10 business days to show up in your account, depending on your bank or payment provider. For status inquiries, please contact support.

Refunds for a change of mind are not typically granted after the first 7 days. We advise you to explore our offerings and ask questions prior to subscribing. More information is available in our Refund Policy or reach support.

Subscriptions are automatically renewed. Should you forget to cancel prior to your renewal date, please contact us without delay. Refunds for renewals are handled on a case-by-case basis. Read more in our Terms.